Head of Corporate Revenues

Town Hall Extension, Albert Square,
Manchester, M60 2LA

£72,031 - £77,783

Manchester

About the role

Head of Corporate Revenues - SS1 £72,031 – £77,783

Based at Alexandra House, Moss Lane East, Manchester.

As a senior post holder and leader within a large City Council, this role will provide strategic leadership to the Councils Revenues Service within the Revenues, Benefits and Customer Services Unit.

The role will have overall accountability for all elements of the Council’s Revenues Service, delivering a centre of excellence for the Council’s billing and collection services. This includes leadership of the Council’s Council Tax Service, Business Rates Service and the recovery of other money and debts owed to the Council including benefit overpayments and all other miscellaneous debt.

The post holder will be the senior strategic lead and subject matter expert for the Council’s Council Tax and Business Rates service’s and how this links into the Council’s wider budget and commissioning strategies and plans. This is in relation to strategic budget and collection arrangements and the management of local discretionary budgets, costs collection and bad debt provision.

The post holder will lead a high performing, large scale, revenues service team and have responsibility for the development and delivery of short, medium and long term collection and recovery strategies, initiatives and activities for the Council, maximising revenue for the Council to fund essential Council Services. This will include leading the design and implementation of digital and automated solutions that streamline processes, improve accessibility for residents, deliver sustainable efficiencies and strengthen collection performance.

Through visionary and effective strategic leadership of the Councils Revenues Service this role will ensure that strategic, operational and performance targets are achieved and maintained across a range of key Council service areas including Council Tax and Business Rates, and the recovery of other money and debts owed to the Council including benefit overpayments and all other miscellaneous debt.

This role will also lead the development and delivery of strategies, policies and initiatives to support residents and families who are facing financial hardship and therefore struggling to pay, working across organisational boundaries and with key partners to provide excellence in service provision.

Requirements

Experience of successful strategic leadership of a high performing Revenues function or similar within a Local Government setting or similar size organisation

A proven ability to harness the full commitment and responsibility of all staff and key stakeholders in delivering the Organisation and Service vision

Experience of developing and implementing strategic ideas and objectives into practical, well organised plans with a focus on results, standards and objectives on time to quality, within budget and to reprioritise, plan and organise own and others’ work effectively to ensure these are met

Excellent financial planning skills to develop short, medium and long term financial plans with an ability to budget proactively with large, high-risk or volatile elements being identified and cross-referenced to operational activity

The ability to understand and challenge all costs to identify further efficiencies and to develop strategies, initiatives and activities to maximise income through the effective collection of monies owed to the Council

A track record of successfully leading the design and implementation of digital and automated solutions that streamline processes, improve accessibility for residents, deliver sustainable efficiencies and strengthen collection performance

A skilled communicator at all levels who exhibits integrity and creates rapport, trust and confidence

Proven ability to exert positive influence over the performance of others, promoting others’ self-esteem, inspiring trust and fostering confidence in others’ ability to achieve high standards, thereby embedding a high performance orientated culture which supports the delivery of high quality services to the community

Possess excellent problem solving skills operating at a senior level with the ability to react to immediate problems of a highly complex nature with associated risk factors and deliver pragmatic solutions sometimes under extreme pressure

Experience of setting clearly defined objectives, plans, business activities and projects well in advance and takes account of risks and changing circumstances; identifying and organising resources and managing time effectively whilst setting and monitoring performance against key milestones and deadlines

Demonstrates sound business intelligence and decision making with an ability to identify commercially viable solutions and opportunities.

Possess highly developed written communication skills and evidence of producing high quality strategic and complex policy and financial based documents

The experience below would be beneficial but is not essential: 

Possess IRRV qualification or Diploma in Management or substantial, successful experience in the field.

For further information please contact our advising consultants at BSS:

Chris Sharratt or Ben Moreton for an informal chat on 07950 739 146 or 0204 529 1139.

and to apply please visit: Business Smart Solutions – Head of Corporate Revenues in Manchester

TIMELINE

Closing date: 14th June 2026

In person interviews: 23rd June 2026

Apply Now

Useful links

Associated Documents

Role Profile

Welcome from Lee Owen

Assistant Director – Revenues, Benefits and Customer Services

Manchester is one of the fastest-growing and most ambitious cities in the UK, with a clear vision to become a top-flight world-class city. As we continue to transform and innovate, we are seeking an exceptional leader to join us as Head of Corporate Revenues at Manchester City Council.

This is a pivotal role within our Revenues, Benefits and Customer Services leadership team, offering the opportunity to make a significant contribution to the financial resilience and success of the Council. You will play a key role in supporting the delivery of the City’s key priorities and ambitions as set out in the Our Manchester Strategy, ensuring our revenues services are modern, inclusive, efficient and focused on delivering the best possible outcomes for residents, businesses and communities.

We are looking for a forward-thinking and collaborative leader with the vision, expertise and drive to lead high-performing services through change and continuous improvement. The successful candidate will provide strong and engaging leadership to our revenues teams, galvanising and motivating high performance whilst fostering a culture of accountability, innovation and excellent customer service.

We are also seeking a leader who will be a strong advocate and role model, embedding the Council’s Our Manchester values and behaviours across their teams and in everything they do.

In return, you will have the opportunity to shape strategic direction, influence city-wide priorities and be part of Manchester’s exciting journey towards becoming one of the world’s leading cities.

If you are passionate about public service, transformational leadership and making a meaningful impact at scale, we look forward to hearing from you.